Privacy Policy

This privacy policy discloses the privacy practices for Sheron E Sidbury NPN 11466028. According to the agreement I have with CMS (The Centers for Medicare and Medicaid) and HHS (The Department of Health and Human Services) I am required to provide you with this notice before assisting you with your application for health insurance. It also applies when you use my services to obtain any other life insurance or financial product. It describes what you can expect from me as your insurance agent.

This privacy policy applies solely to information collected by me when I collect Personal Identifiable Information from you to complete an application for health insurance via a Health Insurance Marketplace whether it’s on the federal or state exchange and when you apply for any other insurance or financial product. It also applies to how I handle Personal Identifiable Information for all types of insurance policies and financial products that I sell.

I am authorized to collect personal information to complete your application for health insurance, life insurance or other financial products. This includes any supporting documentation, including social security numbers, under the Patient Protection and Affordable Care Act (Public Law No. 111-148), as amended by the Health Care and Education Reconciliation Act of 2010 (Public Law No. 111-152), and the Social Security Act. By receiving this privacy policy and using my services to complete an application for Health Insurance through a Federal or State based Marketplace or for any other type of insurance or financial product you agree that you have read and understand the information in this notice.

It will notify you of the following:

What personally identifiable information is collected, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

During the application process you will be asked to provide information such a valid social security numbers, legal status document data, name, address, phone, number, email address, employment information and other personal details for each member of your tax household.

Only authorized persons will have access to the information collected. I only have authority to collect information that you voluntarily give me via a secure document transmission option or any other communication method that you authorize. I will only exchange personal identifiable information (PII) via secured email or other encrypted methods. You have the choice respond to me via secured email which requires the creation of a username and password. If your email service provider does not accept secured emails you agree to contact me via phone, email or postal mail. I will choose another secured method of communication. If you choose to send PII to my business email address which is not secured without encrypting it you do so at your own risk and will be responsible for any compromise that occurs with your sensitive information.

I will not sell or rent your information to anyone.

I will use your information to respond to you, regarding the reason you contacted me. I will not share your information with any third party outside of my organization, other than as necessary to fulfill your request, such as contacting the Health Insurance Marketplace or the Insurance Company or other financial institutions on your behalf with your prior consent.

Unless you opt out, I may contact you via postal mail, email, or text message or automated text messaging services in the future to tell you about changes to this privacy policy, changes to your health plan, notifications from the marketplace or any other important updates.

Your Access to and Control Over Your Information

You may request information regarding your data at any time. You can do so at any time by contacting with your request me via the email address, phone number or address given in this notice:

You can see what data we have about you, if any.
You can change/correct any data we have about you.
You can have us delete any inaccurate data we have about you except when retention is required by law.
You can express any concern you have about our use of your data.

Call recording

All calls are recorded. This is for the protection of the company and for your protection. If you do not wish to be recorded you will need to use an agent who does not have a call recording requirement. All recordings are retained for 10 years

Security

I take precautions to protect your information. When you provide sensitive data your information is protected both online and offline. Wherever I collect sensitive information (such as credit card data, social security numbers, etc), that information is encrypted and transmitted in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. You will be able to see this if we are filling out the application face to face or via a screen sharing session. If you choose to self-submit an application you can verify this in the search bar.

While all of the sites I use to submit applications on your behalf use encryption to protect sensitive information transmitted online, I also protect your information offline. Only authorized persons with your consent who need the information to perform a specific job (for example resolving errors on your application with the Health Insurance Marketplace, resolving a billing or claims issue with your Life or Health Insurance Carrier) are granted access to personally identifiable information.

The computers that I use to access necessary personally identifiable information are encrypted and secure.

We follow the following procedures:

I shred all hard copies of verification documents after they are uploaded to the Health Insurance Marketplace. Insurance and financial documents and any other documents that are required to be kept by law are scanned encrypted and stored securely.
All Documents containing Personal Identifiable Information (PII) stored on computers are encrypted and password protected.
I will only contact you via secure email or via postal mail should I need to send (PII) to you.
I only request Personal Identifiable Information (PII) that is necessary to perform the task you request

If you feel your information has been misused you can file a complaint online or by phone at the following website: https://www.scc.virginia.gov/pages/File-an-Insurance-Complaint-(1) or call: Toll-free number: 1-877-310-6560

Updates

Our Privacy Policy may change from time to time and all updates will be published and sent to you. If you feel that I am not abiding by this privacy policy, you should contact me immediately via telephone at 571-636-9366 or via email at sheron@sesinsureme.com or via postal mail at Sheron Sidbury 1520 Belle View Blvd, Suite #5801 Alexandria, VA 22307*

Sheron Sidbury

Healthcare Cost Containment Specialist

1520 Belle View Blvd, Suite #5801

Alexandria, VA 22307

(571) 636-9366

sheron@sesinsureme.com

https://www.youdesignaplan.com/